What information is reviewed during an appeal?

Necessary information such as manuals, procedures, audit reports and correspondence may be reviewed as part of the appeal process.

What if an appellant is not satisfied with the outcome?

If the appellant is not satisfied with the outcome, they can escalate the matter to the accreditation body.

What should be provided when submitting a complaint?

The complaint should include the complainant's name, designation and company, nature and details of the complaint with objective evidence where possible, and the date of signature.

Appeals & Complaints

Transparent routes for appeal review and complaint submission.

QAICPL sets out how appeals are investigated and what information should be provided when submitting a complaint, so concerns can be handled clearly and fairly.

Reference flows Appeals and complaints process charts

The original flow diagrams are preserved below and can be opened in a larger view.

Process flow diagrams

Appeals and complaints flows

Appeal process

Complaint process

Process flow for appeals

Appeals may involve reviewing all necessary information, such as manuals, procedures, audit reports and correspondence.

QAICPL may make institutional arrangements under its control, such as arranging for auditors, appellants and interested parties to be interviewed, to aid the investigation.

If the appellant is not satisfied with the outcome, they can escalate to the accreditation body.

Process flow for complaints

Complaints should provide the information needed for QAICPL to understand the concern and support a proper review.

Name of person making the complaint.
Designation and company.
Nature of complaint.
Details of complaint, including objective evidence to support the complaint where possible.
Date and signature of the person making the complaint.

Need to submit a concern?

Contact QAIC with the relevant details so the appeal or complaint can be routed properly.

Contact QAIC